Delivery Terms
Please note:
- In the online shop you can choose the day of send out, not the delivery date!
- We do not ship to pack stations!
- Collections are possible in the sales shops.
Designate a shipping day when we will hand over your freshly assembled package to DHL so that it arrives in time for a special occasion or appointment. DHL usually takes 1-3 days, but due to the Corona pandemic, it may take 2 days longer.
Important note from DHL:
Due to the high volume of parcels resulting from the Corona situation, the delivery of your shipment - domestic and international - may be delayed by several days.
VAT
Our prices include VAT.
Delivery times
As a rule, our products are ready for immediate dispatch.
With regard to delivery times, we hereby pass on the information of our shipper DHL.
| Destination | DHL specified delivery time |
| Germany | about 1 to 3 working days |
| EU | about 3 to 10 working days |
| Rest of the world | about 10 to 30 working days |
Shipping
For postal shipping within Germany up to 31.5 kg, shipping costs of
6.90 EUR will be charged.
From 75.00 EUR value of goods per parcel, postal delivery to an address in Germany is free of charge.
Postal deliveries outside Germany (parcels up to 3 kg or up to 5 kg depending on the country incl. packaging) are only sent by airmail to ensure freshness.
Shipping abroad is exclusively at your own risk!
Please refer to the following table for all other delivery costs:
| Country | Shipping costs (gross) | Maximum weight |
| Austria | 13.00 EUR | 5000 g |
| Belgium | 09.50 EUR | 5000 g |
| Bulgaria | 12.50 EUR | 3000 g |
| Czech Republic | 11.50 EUR | 5000 g |
| Denmark | 12.50 EUR | 5000 g |
| Estonia | 17.50 EUR | 3000 g |
| Finland | 16.00 EUR | 5000 g |
| France | 16.00 EUR | 5000 g |
| Canada | 44.00 EUR | 13 g |
| Greece | 18.00 EUR | 5000 g |
| Great Britan | 18.00 EUR | 5000 g |
| Hungary | 10.50 EUR | 3000 g |
| Irland | 15.00 EUR | 5000 g |
| Iceland | 21.00 EUR | 3000 g |
| Italy | 26.00 EUR | 5000 g |
| Japan | 33.50 EUR | 3000 g |
| Latvia | 13.50 EUR | 3000 g |
| Lichtenstein | 21.00 EUR | 3000 g |
| Lithuania | 17.50 EUR | 3000 g |
| Luxembourg | 09.50 EUR | 5000 g |
| Monaco | 12.50 EUR | 3000 g |
| Netherlands | 09.50 EUR | 5000 g |
| Norway | 34.50 EUR | 5000 g |
| Poland | 12.00 EUR | 5000 g |
| Portugal | 17.50 EUR | 5000 g |
| Romania | 16.50 EUR | 5000 g |
| Sweden | 24.00 EUR | 5000 g |
| Switzerland | 14.00 EUR | 5000 g |
| Slovakia | 12.00 EUR | 5000 g |
| Slovenia | 12.00 EUR | 5000 g |
| Spain | 29.00 EUR | 5000 g |
| USA | 39.50 EUR | 13 g |
| Cyprus | 18.00 EUR | 3000 g |
For the shipping
- to other countries or
- to German islands or
- heavier packages or
- by freight carrier
Please contact our sales on +49 2161 693 252
Payment Options
Cancellation policy
General
Our terms and conditions of order and delivery apply exclusively! Contradictory terms and conditions shall only apply if they are expressly recognised and confirmed by us in writing. This shall also apply if we do not object to conflicting terms and conditions of order and have carried out the contractually owed delivery without reservation. Invoices are to be paid immediately upon receipt.
We shall only be liable for mix-ups, incorrect deliveries, incorrect allocations of personal letters and greeting cards to the extent that gross negligence on our part can be proven.
Please note our data protection information: Privacy policy