Privacy policy

Privacy policy - your data is safe with us

Data protection is a matter of trust and your trust is important to us. We respect your privacy and personal sphere. The protection and legally compliant collection, processing and use of your personal data is therefore an important concern for us. To ensure that you feel safe when visiting our websites, we strictly observe the legal provisions when processing your personal data and would like to inform you here about our data collection and data use.

Scope and purpose of data processing

Anonymous data collection

You can visit our site without providing any personal information. We only store so-called server log files, access data without personal reference, such as the name of your Internet provider, the Internet browser you are using, the page from which you are visiting us, the date and time of your access or the name of the requested file. This data is evaluated exclusively for the purpose of improving our services and does not allow any conclusions to be drawn about your person.
This anonymous data is stored separately from any personal data you may have provided and thus does not allow any conclusions to be drawn about a specific person. They are evaluated for statistical purposes in order to be able to optimise our website and our offers. The legal basis for the temporary storage of the data and the server log files is Art. 6 para. 1 lit. f DSGVO. The storage in log files is done to ensure the functionality of the website. The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

Collection and processing of personal data

If you wish to use a service of our company via our website, it cannot be ruled out that the processing of personal data will become necessary. If there is no legal basis for the processing of personal data, we will obtain the consent of the data subject. This will be apparent at the appropriate points. This may be necessary when you register on our website, request our newsletter or when contacting us via our contact form. The legal basis for processing operations in which we obtain your consent for processing purposes is Article 6 I lit. a) DSGVO. If the processing of personal data is necessary for the performance of a contract or the initiation of a contract (e.g. for the delivery of goods or the provision of such services, or in the case of enquiries about our products and services), the processing is carried out in accordance with Art. 6 I lit. b) DSGVO.
We store and use the personal data provided by you, such as name, company, address, e-mail and telephone, for the purpose of individual communication with you in accordance with the German Data Protection Regulation (DSGVO) and the new BDSG. Please note that generally no confidential information should be sent via the contact form.
The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 (1) lit. f DSGVO. If the e-mail contact aims at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b DSGVO. You can obtain additional information within the scope of the information and transparency obligations

Webshop / online ordering processes:

Personal data is collected when you voluntarily provide it to us as part of your order for goods or when opening a customer account for the purpose of processing the contract. We use the data you provide without your separate consent exclusively for the fulfilment and processing of your order. Once the contract has been fully processed and the purchase price has been paid in full, your data will be blocked for further use and deleted after expiry of the provisions of tax and commercial law, unless you have expressly consented to the further use of your data. Your registration is required for the provision of certain content and services on our website.
The legal basis for the processing of the data is Art. 6 para. 1 lit. a DSGVO if the user has given his consent. If the registration serves the fulfilment of a contract to which the user is a party or the implementation of pre-contractual measures, the additional legal basis for the processing of the data is Art. 6 (1) lit. b DSGVO. The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected.

Registration

On our website, you have the option of registering by providing personal data. The data entered in the course of this registration, which can be seen from the input mask of the registration form.
When you register, we store your IP address, the date and time of registration. This serves as a safeguard on our part in the event that a third party misuses your e-mail address and abuses our service without your knowledge. We do not collect any other data. No data is passed on to third parties unless there is a legal obligation to pass it on or it is for the purpose of criminal prosecution.
You have the option to change the personal data provided during registration at any time or to have it completely deleted by us, taking into account retention periods based on laws and/or tax regulations.
Your registration is necessary for the provision of certain content and services on our website. The legal basis for the processing of the data is Art. 6 para. 1 lit. a DSGVO if the user has given his consent. If the registration serves the fulfilment of a contract to which the user is a party or the implementation of pre-contractual measures, the additional legal basis for the processing of the data is Art. 6 (1) lit. b DSGVO. The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected.

Data transfer

Your data will be passed on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods.
For the processing of payments, we pass on your payment data to the credit institution commissioned with the payment. Your data will not be passed on to any other third parties.

Newsletter subscription

After you have expressly registered for the newsletter, you will regularly receive interesting offers by e-mail. Your e-mail address will not be passed on to other companies. You can revoke this consent to use your e-mail address for advertising purposes at any time with effect for the future by clicking on the unsubscribe link at the end of the newsletter or by unsubscribing to the newsletter in the member area under Customer area.
When you subscribe to our newsletter, we store your IP address, the date and time of your subscription. This serves as a safeguard for us in the event that a third party misuses your e-mail address and subscribes to our newsletter without your knowledge. We do not collect any other data. The data collected in this way is used exclusively for the purpose of receiving our newsletter. It is not passed on to third parties. The data collected in this way is also not compared with data that may be collected by other components of our site. You can cancel your subscription to this newsletter at any time. Details of this can be found in the confirmation email and in each individual newsletter. For the processing of the data, your consent is obtained during the registration process and reference is made to this data protection declaration. The legal basis for the processing of the data after the user has registered for the newsletter is Art. 6 Para. 1 lit. a DSGVO if the user has given his consent. The legal basis for sending the newsletter as a result of the sale of goods or services is Article 7 (3) UWG. The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. Accordingly, your email address will be stored as long as the subscription to the newsletter is active.

Cookies

Among other things, our website uses so-called cookies, which serve to make our internet presence more user-friendly, effective and secure overall - for example, when it comes to speeding up navigation on our platform. Cookies also enable us to measure the frequency of page views and general navigation. Cookies are small text files that are stored on your computer system. We would like to point out that some of these cookies are transferred from our server to your computer system, whereby these are usually so-called session cookies. Session cookies are characterised by the fact that they are automatically deleted from your hard drive at the end of the browser session. Other cookies remain on your computer system and enable us to recognise your computer system on your next visit (so-called permanent cookies). Of course, you can reject cookies at any time, provided your browser allows this. However, we would like to point out that in this case it may not be possible to use all the functions of our website to their full extent. When you access our website, you will be informed about the use of cookies for analysis purposes and your consent to the processing of personal data used in this context will be obtained. In this context, there is also a reference to our data protection declaration. The legal basis for the processing of personal data using technically necessary cookies is Art. 6 (1) lit. f DSGVO. The legal basis for the processing of personal data using cookies for analysis purposes is Art. 6 para. 1 lit. a DSGVO if you have given your consent.

Note: Cookie Types may be:
for example required Cookie, functional cookie, performance-cookie, third party cookie

Use of plugins

Facebook-Plugin

We have integrated so-called plugins of the social network facebook.com (hereinafter Facebook) into our website. Facebook is a company of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA.
Each time you call up a web page on our website that is provided with such a plugin, the plugin causes the browser you are using to load and display the visual representation of the plugin from the Facebook server. In doing so, the Facebook server is informed which particular website of our internet presence you are currently visiting.
If you are a member of Facebook and are logged in to Facebook while visiting our website, Facebook recognises which particular website of our website you are currently visiting through the information sent by the plug-in and assigns this to your personal user account on Facebook. If you now activate one of the plug-ins, for example by clicking the Like button or by submitting a comment, this will be sent to your personal user account on Facebook and stored there. In addition, the information that you have visited our website is transmitted to Facebook, regardless of whether you click on one of the plug-ins or not.
To prevent the transmission and storage of data about you and your surfing behaviour by Facebook, you must log out of Facebook before visiting our website. You can find more information about the collection and use of data by Facebook, your rights in this regard and the settings options for protecting your privacy in Facebook's privacy policy.
Facebook's privacy policy provides more detailed information, in particular on the collection and use of data by Facebook, your rights in this respect and the settings options for protecting your privacy: facebook.com/about/privacy.
If you wish to prevent the transmission and storage of data about you and your behaviour on our website by facebook, you must log out of facebook before visiting our site. The facebook data protection information provides more detailed information on this, in particular on the collection and use of data by facebook, on your rights in this respect and on the setting options for protecting your privacy: facebook.com/about/privacy.
There are also external tools available on the market that can be used to block Facebook social plugins with add-ons for all common browsers webgraph.com/resources/facebookblocker
An overview of Facebook plugins can be found at developers.facebook.com/docs/plugins

Facebook-Conversion-Pixel

We have the Facebook pixel of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook) on our website. This makes it possible to track the behaviour of users after they have seen or clicked on a Facebook ad. This procedure is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes and can help to optimise future advertising measures. The collected data is anonymous for us, so it does not offer any conclusions about the identity of the users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook data usage policy (www.facebook.com/about/privacy). The user may allow Facebook and its partners to serve ads on and off Facebook. It may also store a cookie on his or her computer for these purposes. By visiting our website and Facebook page, you consent to this use. In order to generally object to the use of cookies on the computer, the internet browser can be set in such a way that no more cookies can be stored on the computer in the future or that cookies that have already been stored are deleted. However, switching off all cookies may mean that some functions on our Internet pages can no longer be carried out. The user can also deactivate the use of cookies by third-party providers such as Facebook on the following website of the Digital Advertising Alliance: www.aboutads.info/choices

Use of Google Analytics (with anonymisation)

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called cookies. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
The information generated by these cookies, such as the time, place and frequency of your website visit, including your IP address, is transmitted to Google in the USA and stored there.
We use Google Analytics with an IP anonymisation function on our website. In this case, your IP address will already be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area and thus anonymised.
Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
Google will not, according to its own information, associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
Furthermore, Google offers a deactivation option for the most common browsers, which gives you more control over what data is collected and processed by Google. If you activate this option, no information about your website visit will be transmitted to Google Analytics. However, activation does not prevent information from being transmitted to us or to other web analytics services we may use. For more information on the deactivation option provided by Google and on how to activate this option, please click on the following link: tools.google.com/dlpage/gaoptout?hl=en

Use of Instagram

We use the Instagram service on this website. Instagram is a service of Instagram Inc. Through the integrated Insta button on our site, Instagram receives the information that you have called up the corresponding page of our website. If you are logged in to Instagram, Instagram can assign this visit to our site to your Instagram account and thus link the data. The data transmitted by clicking the Insta button is stored by Instagram. For more information on the purpose and scope of data collection, its processing and use, as well as your rights in this regard and setting options for protecting your privacy, please refer to the Instagram privacy policy, which you can access via help.instagram.com/155833707900388.
To prevent Instagram from associating your visit to our site with your Instagram account, you must log out of your Instagram account before visiting our site.

Integration of the Trusted Shops Trustbadge

Zur Anzeige unseres Trusted Shops Gütesiegels und der gegebenenfalls gesammelten Bewertungen sowie zum Angebot der Trusted Shops Produkte für Käufer nach einer Bestellung ist auf dieser Webseite das Trusted Shops Trustbadge eingebunden. Dies dient der Wahrung unserer im Rahmen einer Interessensabwägung überwiegenden berechtigten Interessen an einer optimalen Vermarktung unseres Angebots. Das Trustbadge und die damit beworbenen Dienste sind ein Angebot der Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln. Bei dem Aufruf des Trustbadge speichert der Webserver automatisch ein sogenanntes Server-Logfile, das z.B. Ihre IP-Adresse, Datum und Uhrzeit des Abrufs, übertragene Datenmenge und den anfragenden Provider (Zugriffsdaten) enthält und den Abruf dokumentiert. Diese Zugriffsdaten werden nicht ausgewertet und spätestens sieben Tagen nach Ende Ihres Seitenbesuchs automatisch überschrieben. Weitere personenbezogene Daten werden lediglich an Trusted Shops übertragen, soweit Sie sich nach Abschluss einer Bestellung für die Nutzung von Trusted Shops Produkten entscheiden oder sich bereits für die Nutzung registriert haben. In diesem Fall gilt die zwischen Ihnen und Trusted Shops getroffene vertragliche Vereinbarung.

Integration of third-party services and content

It may happen that third-party content, such as videos from YouTube, maps from Google Maps, RSS feeds or graphics from other websites, are integrated within our pages. This always requires that the providers of this content (hereinafter referred to as third-party providers) are aware of the IP address of the user. Without the IP address, they could not send the content to the browser of the respective user. The IP address is therefore necessary for the presentation of this content. We endeavour to only use content whose respective providers only use the IP address to deliver the content. However, we have no influence if the third-party providers store the IP address, e.g. for statistical purposes. Insofar as this is known to us, we inform the users about this.

Publication of job advertisements / online job applications

Your application data will be collected and processed electronically by us for the purpose of processing the application procedure. If your application is followed by the conclusion of an employment contract, your transmitted data may be stored by us in your personnel file for the purpose of the usual organisational and administrative process in compliance with the relevant legal provisions.
If your job application is rejected, the data you have submitted will be deleted automatically two months after notification of the rejection. This does not apply if longer storage is necessary due to legal requirements (for example, the duty of proof under the General Equal Treatment Act) or if you have expressly consented to longer storage in our database of prospective applicants.

Rights of data subjects

According to the Data Protection Regulation (DSGVO), you have the right to free information about your stored data. Furthermore, you have the right to information on the purposes of processing, categories of personal data that are processed, recipients or categories of recipients to whom the personal data have been or will be disclosed (in particular in the case of recipients in third countries or international organisations), if possible the planned storage period of the personal data, a right to correction, restriction (blocking) or deletion of this data, as well as the origin of the data. You also have the right to lodge a complaint with a supervisory authority. In addition, you have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

Data portability

You have the right to receive your personal data that originates directly from you. Upon your explicit request, we will provide this data in a machine-readable and structured format. Proof of your identity is required for this.

Data security

Your personal data is transmitted via the internet in encrypted form using TLS 1.2 during the ordering process, when registering on our website and when using our contact form. We secure our website and other systems by technical and organisational measures against loss, destruction, access, modification or distribution of your data by unauthorised persons. Access to your customer account is only possible after entering your personal password. You should always treat your access information confidentially and close the browser window when you have finished communicating with us, especially if you use a public computer or share a computer with others.

Deletion and blocking of personal data

The deletion and blocking of your personal data takes place after the purpose limitation has ceased to apply, insofar as they are no longer required for the fulfilment of the contract or the initiation of the contract, taking into account retention periods based on laws and/or tax regulations.

Contact possibility

On our website, we offer you the opportunity to contact us by e-mail and/or via a contact form. In this case, the information you provide will be stored for the purpose of processing your contact. For the processing of the data, your consent is obtained during the sending process and reference is made to this data protection declaration. Alternatively, it is possible to contact us via the e-mail address provided. In this case, the user's personal data transmitted with the e-mail will be stored. The processing of the personal data from the input mask of our contact form serves us solely to process the contact. In the case of contact by e-mail, this also constitutes the necessary legitimate interest in processing the data. The data will not be passed on to third parties. The data collected in this way is also not compared with data that may be collected by other components of our site. The legal basis for the processing of the data is Art. 6 para. 1 lit. a DSGVO if the user has given his consent. The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 para. 1 lit. f DSGVO. If the e-mail contact aims at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b DSGVO. The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected.

Further information and contacts / person in charge

If you have any further questions on the subject of data protection, please contact us. If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction (blocking) or deletion of data as well as revocation of consents granted, please contact:

Hermann Heinemann GmbH & Co.KG
Krefelder Street 645
41066 Mönchengladbach
Tel.: +49 (0)2161 693 222

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